Start a field test from the Config page.
Open the Config page in the app, long-press the three dots in the top-left corner, and choose Start Field Test from the menu.
- Enter the customer name in “Customer / user name”, e.g. Sample Customer.
- Tap “Select sales person” and pick any sales person from the list. If your previous selection is remembered, you can keep it.
- Tap Start in the bottom-right corner. When you see “Field test started”, scan as usual.
Reproduce the issue, release the key, tap “Keep”.
Use Pallet Recognition and scan the way operators normally do on site. Each time you release the scan key and that recording is ready, an orange Keep button appears on the left of the floating window.
- Hold the scan key and scan the pallet and labels as usual.
- Once the issue reproduces, release the scan key.
- Tap Keep on the left of the floating window and wait for “Replay case kept”.
- Start the next scan only after the save is confirmed.
Label not detected
The label is in the camera view but the app fails to locate it. Keep this scan.
Barcode not decoded
The target barcode never decodes, or its result is missing. Keep this scan.
Scan data you did not keep is discarded on the next recording or when the field test ends. After each scan, confirm it was kept before you continue.
Multi-angle example: scan from several working angles, keep 3 cases.
Focus on the issue actually seen on site, scan from different working angles, and keep 3 scans separately. The angles below are suggestions; use whichever positions reproduce the issue.
Front working angle
Scan from the usual front position; once it reproduces, release and keep.
Left working angle
Move to another common position and keep the problem scan from that angle.
Right or another problem angle
Add one more position where the issue reproduces and keep one more scan.
End the test with “Create work item” checked.
When capture is done, go back to the Config page, long-press the three dots in the top-left corner, tap End Field Test, and follow the dialog.
- Make sure the work item title is not empty. It defaults to “[Field Test] customer name”, which you can keep.
- “Issue description” is optional. We recommend noting whether labels were not detected or barcodes not decoded, and how many scans you kept.
- Leave “Create a Yunxiao work item on end” checked (the default).
- Check that an assignee is filled in by default; if you are prompted to choose one, follow the prompt.
- Tap End in the bottom-right corner and wait for “Field test ended. The work item will be created automatically once online.”
You can be offline when ending. Once online, the app uploads this session’s data first, then creates the work item automatically.
If you uncheck it and then confirm “Delete data and end” in the next dialog, this session’s data is not uploaded and the replay cases you kept are deleted. If you reach that dialog by mistake, tap Cancel, go back and re-check work item creation.
Go online to upload; disconnect only when it’s done.
After ending the field test, connect to Wi-Fi with internet access. The app uploads in the background. Long-press the three dots at the top-left of the Config page to check status through the two entries below.
Data upload progress
Shows whether all data for this customer session has uploaded and whether the work item is still waiting to be created.
Silent capture: done ✓
Config: 1 uploaded ✓
Frame trace: 3 uploaded ✓
Debug screen recording: done ✓
Logs: 1 uploaded ✓
Replay case: 3 uploaded ✓
Upload Replay Case
The page title is “Replay Case Upload”. It lists recordings and the upload status of each case.
“Pending administrator review” happens after upload; you don’t need to wait for approval before going offline. If anything still shows compressing, uploading, interrupted, failed, or work item pending, stay online.
I’m online but the upload still hasn’t finished. What now?
First confirm the Wi-Fi can reach the internet; some captured data only uploads on Wi-Fi. In “Data upload progress”, tap “Trigger upload now” and watch the status. If a case shows “Upload interrupted”, select it again in “Upload Replay Case” and upload. If it keeps failing, note the on-screen message and contact technical support.
Does “No full-frame RAW recordings found” mean everything uploaded?
Not necessarily. Local recordings are deleted after a successful upload, so this message can appear after a refresh; you also see an empty list if nothing was kept. Judge by the earlier “Replay case kept” messages together with this session’s upload and work item status.
I released the scan key but don’t see “Keep”. What now?
Make sure a field test has started and you completed a scan and released the scan key. Wait for that recording to be ready, then check the floating window. If the app reports low storage or a recording failure, deal with that first, and don’t count this scan as a kept case.
Before you leave, check these four items.
Tick each item as a self-check. This list only tracks your ticks on this page; it does not read actual upload results from the device.